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FAQ

26.08.2020 Print

   Is it possible to place an order without registration?

It is possible, you can place your order as a guest. Some of the major drawbacks are that you cannot track the status of your order, when you re-order you have to re-enter your data, you cannot benefit from future use of personal discounts.

    How do I get confirmation that the order has been successfully completed?

After the order is finalized, you will receive an email confirming the purchase. It contains an order number that you can use to track its status.

    How do I cancel my order?

You need to contact our representative on ☎ +359 88 4400631 or ☎ +359 888 993106 . An order cannot be canceled only if it has already been processed, shipped and is due to be delivered on the same day. In this case, you must cancel the order directly from the courier.

    How fast can I find an item?

At the top of the site there is a search engine, in which, if you write a part of the name of the searched product, it will show all the matches. You will also be able to see which groups they are in and how many results there are in each group. In addition, if you are not sure which group to open you can load all matches. Filters will appear on the left side of the menu, so you can quickly filter the items and find the item you are looking for.

  

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